- Overview
- Can I display my waiting room page in another language?
- Which features are included in my Waiting Room plan?
- Why are users being blocked from entering my waiting room?
- How does Waiting Room interact with other Cloudflare products?
- Why does my waiting room look different than how I designed it?
- Why are some users not being queued in my waiting room?
- What happens if a user refreshes their tab when in a waiting room?
- Why do I see a few users being queued in the dashboard?
- What can I update when my waiting room is actively queueing?
- Related resources
Overview
Cloudflare Waiting Room keeps your site online during large surges of legitimate traffic.
For more information about waiting rooms and how to set them up, see the developer documentation.
Can I display my waiting room page in another language?
Yes. For more details, refer to Customize Waiting Rooms.
Which features are included in my Waiting Room plan?
To see which features are available to different plan types, see Plans.
Why are users being blocked from entering my waiting room?
If you have Rate Limiting, check your rate limiting rules.
The Waiting Room queue page refreshes every 20 seconds by populating the refresh header. If you have a rule set to block requests from a specific IP within 20 seconds, the user in the waiting room will be blocked. Make sure your rules allow at least one request every 20 seconds.
Your user also might not have cookies enabled. If they do not enable cookies and your waiting room is actively queueing traffic, they will not reach your end point until the queueing stops.
How does Waiting Room interact with other Cloudflare products?
Some Cloudflare products run before a waiting room acts on traffic:
- DDos Mitigation
- Web Application Firewall (WAF)
- Bot Management
- Page Rules
Other Cloudflare products run after a waiting room acts on traffic:
- Workers
Why does my waiting room look different than how I designed it?
If you have customized your waiting room template:
- Preview your template before deploying it to production.
- If you see any issues, check for proper syntax and a closing backslash (/).
Why are some users not being queued in my waiting room?
If you notice users not being queued to your waiting room, make sure the path exactly matches the path of your website.
The path is case-sensitive, so if you have a waiting room set up for /Black-Friday-Sale and users go to /black-friday-sale, they will bypass your waiting room.
For more details, see Best practices for Waiting Rooms.
What happens if a user refreshes their tab when in a waiting room?
A manual tab refresh has no effect on a user's position in your waiting room.
However, if they close their tab and then try to access the application again during active queueing, they will lose their spot and have to go to the back of the queue.
Why do I see a few users being queued in the dashboard?
Some users might be queued before your waiting room reaches is limit due to architectural designs. For more details on the behavior and how to fix it, see Monitor Waiting Rooms.
What can I update when my waiting room is actively queueing?
You can update a waiting room's template and those changes will be visible to users in near-real time. We recommend these updates as a way to engage with users and provide updated information or expectations.
You can also update the configuration settings of a waiting room, but only make these changes when necessary. These changes may impact the estimated wait time shown to end users and cause unnecessary confusion.
Related resources
- Cloudflare Waiting Room (Developer Documentation)
- Blog post announcing Cloudflare Waiting Room